Returns & Exchanges
At Vinnies Online Op Shop, we want you to love your pre-loved finds, but we understand that sometimes an item may not be quite right. We offer a 14-day return period for a store credit or refund, provided items are returned in their original sold condition.
Initiate Your Return
Contact our customer service team via email within 14 days of receiving your order to request a Return Authorization number.
Pack Your Items
Carefully package the items in their original packaging, ensuring all original tags and labels remain attached as they were at the time of purchase.
Ship the Package
Affix the return shipping label to your package and drop it off at any authorized postal service location; please note that return shipping costs are the responsibility of the customer.
Receive Your Refund
Once our team inspects the returned goods to confirm they meet our quality standards, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing